Customer Service Rep 1

WPAS Inc • Los Angeles, CA

10d • Onsite

About The Position

The Customer Service Representative (Bilingual English/Spanish) is a union role that handles telephone and face-to-face customer contact at a reception desk. The representative responds accurately to customer queries and concerns, assists dissatisfied customers with patience and support, reviews customer or client accounts, and provides updates and information. The role also involves maintaining client and member confidentiality, handling mail, performing other clerical duties, and completing other duties as assigned. The work setting is an in-person office.

Requirements

• At least 1 year of call center experience.
• Bilingual in English and Spanish.
• Strong verbal and written communication skills.
• Active listening skills.
• Interpersonal and rapport-building skills.
• Patience, empathy, and professionalism.
• Time management, prioritization, and multitasking skills.
• Adaptability and flexibility.
• Comfort working in fast-paced environments.
• Basic computer skills, including data entry, website navigation, and use of other software.
• Phone skills, including familiarity with complex or multi-line phone systems.

Nice To Haves

• Experience within a Third-Party Administrator.
• Medical, dental, or vision health payer experience.
• Ability to speak multiple languages.

Responsibilities

• Handle telephone and face-to-face customer contact at the reception desk.
• Provide accurate and satisfactory answers to customer queries and concerns.
• De-escalate situations involving dissatisfied customers by offering patient assistance and support.
• Review customer or client accounts and provide updates and information.
• Maintain client and member confidentiality.
• Handle mail and perform other clerical duties.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed