Customer Service Rep 1

Northwest Financial Corp.•Le Mars, IA

About The Position

The Customer Service Rep 1 processes internal and external customer transactions accurately and professionally, providing prompt, efficient, and courteous service. The role builds customer relationships by sharing knowledge of the bank’s products and services and supporting product delivery or referrals. It requires following established banking processes and procedures, maintaining compliance and security awareness, and contributing to a positive image of the bank in the community. The position has no supervisory responsibilities.

Requirements

High school diploma or GED preferred.
One year of previous experience preferred.
Previous cash-handling and customer-service experience preferred, or an equivalent combination of education and experience.
Above-average verbal and written communication skills, including the ability to interpret business, professional, technical, and regulatory materials; prepare reports, correspondence, and procedure manuals; and present information and respond to questions.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, and measurements, and apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret varied instructions, and work with abstract and concrete variables.
Valid driver’s license and willingness to travel to outlying branch areas as business needs dictate.
Ability to perform the essential functions, including close visual attention to detailed materials, accurate inspection of printed or written materials, effective hearing and verbal communication, and following written and oral instructions.
Ability to perform regular customer-service problem solving using established variables.

Nice To Haves

High school diploma or GED.
One year of previous experience.
Previous cash-handling and customer-service experience.

Responsibilities

Process customer transactions accurately and professionally, with prompt, efficient, and courteous service.
Develop customer relationships and share product knowledge and service information to support product delivery or referrals.
Complete banking transactions while following established processes and procedures.
Provide backup for other positions and perform other duties as assigned.
Develop professionally through work experience and continuing education.
Comply with applicable federal, state, and local laws and regulations.
Participate in and respond to examinations, audits, and third-party reviews.
Comply with the Information Security Program and maintain risk and security awareness.
Support the bank’s community image by being active and visible in the community.
Attend meetings as assigned.
Develop working knowledge of bank products and services through use and Webex attendance to provide quality customer service, build relationships, and exceed expectations.