Customer Service Representative - Beachwood Place

Nordstrom•Beachwood, OH

1d•$16 - $16•Onsite

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service and taking ownership of customer interactions. The role resolves returns and exchanges, supports order and pickup inquiries, accurately processes transactions and ticketing, and helps maintain inventory accuracy. Representatives troubleshoot concerns with empathy, sound judgment, and a solutions-focused approach; build relationships with teammates; and contribute to a positive team environment. They also protect customer information and promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience. The position may include training new hires on POS and register processes. Hours vary based on business needs and include evenings and weekends. The work involves continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, frequent hand use, and handling merchandise, including bulky items. Employees regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds. The listed pay range is $15.75–$16.35 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Provide seamless, friendly service by understanding customer needs and owning interactions from start to finish.
Resolve returns and exchanges and support order and pickup inquiries.
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
Train and deliver POS/register training to support onboarding of new hires.