Customer Service Representative

STRATUS AVIATION LLC•Blue Bell, PA

14d•Onsite

About The Position

The Customer Service Representative provides professional, cheerful, and welcoming service to customers and visitors, representing flyADVANCED’s commitment to quality and exceptional service. The role handles customer communications, coordinates service appointments and travel arrangements, supports customer engagement, processes transactions, maintains records, and provides general administrative support, including assistance with flight school operations. It is an on-site, part-time position in Blue Bell, Pennsylvania.

Requirements

Excellent oral and written communication skills.
Ability to work independently with little direct supervision and as part of a team.
Ability to accept responsibility.
Effective multitasking and time management skills.
Knowledge of customer service principles and practices.
Professional personal presentation.
Attention to detail.

Responsibilities

Provide professional, cheerful, and welcoming service to customers and visitors, exceeding their expectations.
Handle incoming phone calls, emails, and service requests.
Schedule and coordinate client appointments using eBis and Salesforce maintenance systems.
Send appointment confirmations and timely reminders by email or text, including reminders one month and one week before appointments.
Follow up with clients to schedule their next service, send satisfaction surveys, and maintain ongoing engagement.
Manage pre-arrival, arrival, and departure arrangements at the Authorized Service Center (ASC).
Coordinate ground transportation and rental car services, confirm bookings with vendors, and relay details to customers.
Follow company customer service standards, safety guidelines, and security procedures.
Process credit card and cash transactions accurately, issue receipts, and maintain accountability.
Maintain customer records, generate reports, and perform general administrative responsibilities.
Provide administrative support for flight school operations.