Customer Service Representative

Carrier • East Syracuse, NY

14d • $31,500 - $56,500

About The Position

Carrier Global Corporation is a global provider of intelligent climate and energy solutions. This role is part of the Customer Care Center, which handles incoming calls to the 1-800-Carrier line for customers across North America, including Canada. Customers are primarily residential homeowners using Carrier HVAC equipment, as well as Carrier dealers seeking parts or technical support.

The representative provides basic customer assistance, helps resolve service or billing complaints, documents customer interactions, supplies warranty information, compares products, and connects customers with the appropriate department or dealer. A key goal is to connect homeowners with dealers through a warm transfer. Training lasts 2–3 weeks, takes place onsite, and combines classroom instruction with hands-on systems training.

Requirements

• High school diploma or GED.
• At least 6 months of experience handling inbound calls in a call center environment.
• Dependability and punctuality, including completing each shift.
• Maintain assigned break and lunch schedules.
• Above-average verbal and written communication skills.

Nice To Haves

• Bachelor’s degree.
• Sales Force experience.
• Ability to meet standardized call center metrics.

Responsibilities

• Provide satisfactory, quality customer service under immediate supervision.
• Answer basic customer questions about product availability, maintenance, and order status.
• Assist with resolving basic customer service or billing complaints.
• Record customer interactions and transactions, including inquiry, complaint, or comment details and actions taken.
• Refer customers to dealers who can provide sales or service, with the goal of connecting homeowners through a warm transfer.
• Provide customers with warranty information.
• Assist customers with product comparisons.
• Act as a company switchboard, using a database to refer customers to the appropriate department.

Benefits

• Medical, dental, and vision coverage.
• Wellness incentives.
• Retirement benefits.
• Paid vacation, up to 15 days.
• Paid sick days, up to 5 days.
• Paid personal leave, up to 5 days.
• Paid holidays, up to 13 days.
• Birth and adoption leave.
• Parental leave.
• Family and medical leave.
• Bereavement leave.
• Jury duty leave.
• Military leave.
• Purchased vacation.
• Short-term and long-term disability.
• Life insurance and Accidental Death and Dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• The position may be eligible for short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED