Customer Service Representative - Utility

Wesco • Olathe, KS

15d

About The Position

Provide exceptional customer support by responding to inquiries, resolving shipment errors, and coordinating with internal departments to ensure customer satisfaction. Process and verify customer orders, prepare and follow up on quotations, research and source non-stocked materials, and monitor open orders to help ensure on-time delivery. Maintain backorder and expediting reports, while regularly communicating order status updates.

Requirements

• High school degree or equivalent required.
• 2–4 years of relevant experience.
• Solid interpersonal skills to work effectively in a diverse working environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literacy, including effective working skills with MS Word, Excel, and email.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Answer customer questions and concerns, respond to account inquiries, and handle customer complaints.
• Research and resolve customer problems, acting as a liaison between customers and other departments when necessary.
• Provide back-up support to sales.
• Process and verify customer orders.
• Prepare and follow up on quotations.
• Research and source non-stocked materials.
• Monitor open orders to help ensure on-time delivery.
• Maintain backorder and expediting reports.
• Communicate order status updates regularly.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED