Customer Service Representative (09685) 4115 Broadway Street

Domino's Franchise • Mount Vernon, IL

12h

About The Position

The Customer Service Representative serves customers by answering incoming calls, assisting with inquiries and orders, processing orders, handling cash transactions, and preparing and packaging products according to company standards. The role also involves maintaining a clean and organized work environment, collaborating with team members during busy periods, adapting to changing priorities, and following company policies and procedures. The representative is expected to provide outstanding customer service and address concerns promptly.

Requirements

• Excellent communication skills and the ability to interact professionally with customers and team members.
• Strong customer service orientation and a positive, friendly attitude.
• Ability to follow directions and work efficiently in a fast-paced environment.
• Flexibility to work weekends, holidays, and various shifts as needed.
• Basic computer skills and ability to learn new software systems quickly.
• Attention to detail and accuracy in order processing and cash handling.
• Ability to multitask and prioritize responsibilities effectively.
• Ability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent preferred.

Nice To Haves

• Previous customer service experience is a plus; training is provided.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries and orders.
• Process customer orders accurately and efficiently.
• Handle cash transactions and maintain a balanced cash drawer.
• Prepare and package products according to company standards.
• Provide outstanding customer service, addressing concerns and resolving issues promptly.
• Maintain a clean and organized work environment.
• Collaborate with team members to ensure smooth operations during busy periods.
• Adapt to changing priorities and handle multiple tasks simultaneously.
• Adhere to company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED