Customer Service Representative- Twentieth Street - Huntington

City National Bank of WV•Huntington, WV

4d•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional service to its customers. The representative serves as a first point of contact, responds to inquiries, resolves issues, recommends suitable banking products and services, and processes transactions. The role also involves educating customers about self-service options, helping with online and mobile banking inquiries, maintaining accurate records in compliance with banking regulations, and working with internal teams to resolve complex issues. The position is on-site. City National Bank describes an inclusive, supportive, and collaborative work environment, with training programs and career growth opportunities. The company offers competitive compensation and a benefits package that includes health insurance, retirement plans, and paid vacation.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Accurately and efficiently process deposits, withdrawals, and transfers.
Educate customers about self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.