Customer Service Representative 1 - Huntington Main

WesBanco Bank, Inc.•Huntington, WV

12d

About The Position

The Customer Service Representative accepts and accurately processes financial service transactions according to the Bank’s policies and procedures. As an initial contact for new and existing customers, the representative provides excellent customer service, identifies referral opportunities, performs account transactions, and determines the appropriate individual or line of business to address referrals and more complex service issues. The role also supports the Banking Center’s sales and service needs and helps maintain a positive, supportive work environment.

Requirements

High school diploma or General Education Degree (GED) required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Ability to interpret and follow written, verbal, and visual instructions, using sound judgment and common-sense decision-making to complete tasks accurately and effectively.
Ability to handle problems involving several concrete variables in standardized situations.
Strong product knowledge appropriate to the level of selling and product promotion expected for the position.
Excellent organizational skills, ability to multitask, and flexibility.

Nice To Haves

At least 1 year of cash handling, sales, or customer service experience preferred.
Sound mathematical and analytical skills preferred.

Responsibilities

Model the standards of the Bank’s Mission, Vision, and Pledge.
Accept and accurately process financial service transactions.
Manage a cash drawer and follow proper balancing and cash-handling procedures.
Comply with security and audit procedures.
Keep employee information and customer business confidential and secure.
Support customer needs in a team environment, including answering incoming telephone calls and completing other assigned duties for the Banking Center.
Meet established individual referral goals.
Direct referral opportunities and complex customer service issues to the appropriate individual or line of business, and follow up to ensure customer needs are met.
Complete outbound customer calls as needed to support the Banking Center’s sales and service needs.
Develop and maintain working knowledge of the Bank’s products and services.