Customer Service Representative 1

Methode Electronics•Oklahoma City, OK

23h

About The Position

The Customer Service Representative 1 provides customers with order status and information support, enters customer purchase and parts orders into the relevant business systems, and confirms parts orders with customers. The role represents customers to internal departments and the company to its customers, working with Sales Engineers to communicate all aspects of customer orders. It also generates service quotes from service reports, follows up with customers to obtain purchase orders, converts quotes to orders, prepares credit paperwork for review and approval, and assists the Sales Manager with assigned duties. Other duties may be assigned. The role requires strong attention to detail, the ability to work independently and meet strict deadlines, and effective written and verbal communication with customers and management. Previous customer service experience in the electronics industry is preferred. A high school diploma or equivalent is required. The employee may occasionally lift or move up to 15 pounds. The position regularly involves reaching with hands and arms and talking or hearing; it frequently involves standing, walking, sitting, and using hands to finger, handle, or feel. Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Strong attention to detail.
Ability to complete tasks independently and meet strict deadlines.
Ability to seek out new tasks and welcome challenges in a fast-paced, customer-focused environment.
Ability to communicate effectively, both verbally and in writing, with customers and various levels of management.

Nice To Haves

Previous customer service experience in the electronics industry.

Responsibilities

Provide customers with order status and information support.
Enter customer purchase orders into the accounting and scheduling system.
Represent customers to other internal departments and represent the company to customers.
Work with Sales Engineers to communicate all aspects of customer orders to customers.
Assist the Sales Manager with duties and other assigned tasks.
Enter parts orders and confirm them with customers.
Generate quotes in the business system from service reports.
Follow up with customers to obtain purchase orders for service quotes.
Convert quotes to orders.
Prepare credit paperwork for review and approval.
Perform other duties as assigned.