Customer Service Representative - Van Crest Animal Hospital
About The Position
Van Crest Animal Hospital is seeking an enthusiastic, friendly, and dependable Customer Service Representative (CSR) in Columbia, South Carolina. The CSR is the first point of contact for clients and their pets and helps create a welcoming experience while supporting the smooth operation of the hospital. The role is suited to someone who enjoys a fast-paced environment, helping people, and staying organized. At least one year of veterinary customer service experience is required. The schedule is Monday, Wednesday, and Friday for full days, and Tuesday and Thursday for half days. Pay is $16.00 to $20.00 per hour, depending on experience. The hospital emphasizes quality medicine, compassionate care, and an outstanding client experience, and seeks someone who wants to contribute to a supportive team serving pets and their families.
Requirements
- At least 1 year of veterinary customer service experience.
- Outgoing, friendly personality and genuine enjoyment of working with people.
- Strong communication, multitasking, and organizational skills.
- Ability to remain calm, professional, and efficient in a busy environment.
- Comfort with computers, scheduling software, and handling payments.
- Dependable team player willing to help wherever needed.
- Positive attitude, strong work ethic, and commitment to exceptional customer service.
- Love for animals and appreciation for the role pets play in their families.
Responsibilities
- Greet clients and their pets in a friendly, professional, and welcoming manner.
- Answer incoming phone calls, schedule appointments, and assist with client questions.
- Manage check-ins, check-outs, payments, and client communications.
- Maintain accurate client and patient information in the practice management system.
- Communicate with veterinarians, technicians, and other team members to support a smooth client experience.
- Balance multiple priorities while staying organized and attentive to detail.
- Provide compassionate, professional service during routine visits and challenging situations.
- Help create a positive and supportive environment for clients and teammates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
