Customer Service Representative- Must be Bilingual/Spanish.
About The Position
Genadyne, a US-based developer and manufacturer of negative pressure wound therapy systems, is seeking a bilingual Spanish-speaking Customer Service Representative. The role supports customer requirements and order fulfillment, arranges outbound shipments, and responds to customer inquiries, orders, concerns, and requests about products. The representative interacts with customers and carriers by phone, Skype, and in person; processes orders and account requests; coordinates and quotes shipments; and maintains accurate customer, order, and interaction records. The position also involves resolving customer and carrier issues, coordinating with internal departments, and providing timely, exceptional customer service.
Requirements
- Bilingual in Spanish.
- Strong spoken and written communication skills.
- Highly organized, able to manage multiple tasks, and able to prioritize and adjust to change.
- Ability to negotiate pricing.
- Dependability and regular attendance.
- 1–2 years of experience.
- Minimum of a high school diploma.
Nice To Haves
- Knowledge of international customs regulations.
Responsibilities
- Interact with customers to intake, process, and fulfill orders.
- Coordinate client shipping requests and provide shipment quotes.
- Develop and maintain resources for international, domestic, and local shipping companies.
- Negotiate shipping rates and options.
- Pack materials as required.
- Enter and carefully maintain all aspects of order and customer information.
- Process customer orders accurately and promptly.
- Respond to requests for order changes and communicate changes to appropriate personnel.
- Assist in managing current customer accounts and set up new customer accounts.
- Attend inbound and outbound phone calls and interact with customers by telephone, Skype, or face to face.
- Provide exceptional customer service to customers and carriers and resolve their issues in a timely manner.
- Create shipping paperwork and maintain and file records in accordance with company procedures.
- Respond promptly to customer inquiries, handle complaints, and provide pricing and delivery information.
- Perform customer verifications and process forms, applications, and requests.
- Organize workflow to meet customer timeframes and direct requests or unresolved issues to the designated resource.
- Keep records of customer interactions, transactions, inquiries, comments, complaints, and actions taken.
- Maintain customer databases and follow up on customer interactions.
- Communicate and coordinate with internal departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
