Customer Service Representative - Woodbine Family Medicine Clinic

Community Health Systems Professional Services Corporation • Milton, FL

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About The Position

The Customer Service Representative handles customer inquiries, resolves issues, and provides a positive service experience across phone, email, chat, written correspondence, and in-person interactions. The role requires professionalism, strong problem-solving skills, and attention to detail to resolve concerns promptly while maintaining high service standards. The representative documents cases and interactions, updates customer records, collaborates with internal departments on complex issues, and follows up to confirm resolution and customer satisfaction. The position also requires regular and reliable attendance and compliance with company policies and standards. Applicants must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Requirements

• One to two years of experience in customer service, a call center, or administrative support.
• Working knowledge of Google Suite, ServiceNow or a similar ticketing platform, and soft phone software; willingness to learn an enterprise-wide ERP such as Oracle or similar.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and multitask across customer service platforms.
• Strong problem-solving skills and ability to resolve customer concerns efficiently and effectively.
• Proficiency with customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations and de-escalate customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship.

Nice To Haves

• Associate degree or coursework in Business, Communications, or a related field.

Responsibilities

• Respond to customer inquiries by phone, email, live chat, and written correspondence with courteous, professional service.
• Handle inbound calls from internal and external customers, create service cases, and accurately document interactions.
• Use empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Maintain accurate customer records and case notes, documenting issues and resolutions completely.
• Collaborate with internal departments to escalate and resolve complex issues.
• Provide appropriate solutions and alternatives within service timeframes, and follow up to confirm resolution and customer satisfaction.
• Meet and maintain productivity and service quality standards.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits, including options such as pet insurance, identity protection, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed