Clinic Assistant - Family Medicine

Winona Health • Winona, MN

7d • $17 - $22 • Onsite

About The Position

The Clinic Assistant supports patient care in the Family Medicine clinic under the direction of a Registered Nurse or provider. The role also handles departmental clerical and inventory-management duties, managing office supplies and equipment responsibly. The assistant enters patient information in the Electronic Medical Record (Cerner), contacts patients as directed by nursing staff or providers, and receives and logs patient messages in Power Chart for nursing staff follow-up.

The position coordinates appointments, referrals, follow-ups, prior authorizations, procedures, and supplies with other departments or facilities; schedules specialty care, surgeries, and diagnostic studies; and supports provider schedules in the clinic and/or operating room. The assistant ensures nursing supplies and medications are ordered and available, supports continuous systems improvement initiatives, and performs other office duties as needed. The role is responsible for providing a high standard of customer service to patients and families.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service, reception, or business experience.
• Good decision-making, communication, and organizational skills.
• Ability to perform multiple tasks independently in a busy, changing environment.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Familiarity with the Cerner patient information database.

Nice To Haves

• Post-secondary education in a related field.
• Knowledge of medical terminology.
• Previous clinic scheduling experience.

Responsibilities

• Enter applicable patient data into the Electronic Medical Record (Cerner).
• Complete appropriate documentation and assist with workers’ compensation, prior authorizations, and other processes that support continuation of patient care.
• Coordinate schedules, procedures, and supplies.
• Coordinate and schedule care for patients referred for specialty care.
• Schedule surgeries and diagnostic studies, including prior authorization.
• Coordinate physician schedules in the clinic and/or operating room.
• Ensure nursing supplies and medications are properly ordered and available.
• Perform office duties as needed, including chaperoning providers, faxing, filing, copying, and covering staff breaks and lunches.
• Provide high-level customer service to patients and families presenting for services at Winona Health.
• Support Continuous Systems Improvement initiatives.
• Perform other duties as assigned by the department.

Benefits

• Medical, dental, and vision coverage options; mental health support and wellness incentives.
• Short- and long-term disability coverage, plus optional accident, critical illness, hospital indemnity, legal assistance, and identity protection plans.
• 403(b) retirement plan with employer contributions once eligibility requirements are met.
• Flexible scheduling, paid time off, and earned sick time.
• Paid training, tuition reimbursement, scholarships, and sponsored seminars.
• Employee discounts with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED