Customer Service Representative

One GI, LLC • Beavercreek, OH

14d • Onsite

About The Position

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative for its Beavercreek, Ohio location. The role serves as a first point of contact for patients and focuses on providing compassionate, respectful, and exceptional service throughout their healthcare experience. The representative handles calls, appointment scheduling, patient and referral information, and communication with patients, referring offices, and physicians.

Requirements

• High school diploma or equivalent.
• Telephone charisma and excellent communication and customer service skills.
• Demonstrate a friendly, helpful manner, individual responsibility, and accountability.

Nice To Haves

• Previous medical office experience.
• Medical terminology coursework.

Responsibilities

• Answer and route calls efficiently according to practice standards.
• Update demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interactions, patient education, and other communications.
• Communicate with referring physicians about requests for appointment dates and times.
• Collect, sort, and stamp outgoing correspondence from schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations for patients who do not reschedule to the physician’s medical assistant.
• Notify referring physicians of patient appointments or inability to schedule patients.
• Process referrals and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Enter ASAP referrals, record them in the practice management database, and distribute requests to the ASAP scheduler.
• Contact referring offices to address referral problems or questions.
• Import referrals from the fax queue.
• Manage and import direct message referrals.

Benefits

• Paid time off.
• 401(k) plan with employer match.
• Education reimbursement opportunities with annual support based on employment status.
• Internal growth opportunities, training, and development.
• Competitive health and supplemental benefits.
• Flexible spending account and health savings account options.
• Referral bonus for referring a candidate who joins the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED