Customer Service Representative

RBGlobal • High Point, NC

14d

About The Position

The Customer Service Representative provides customer service, answers inquiries, processes payments, and supports other sale-day activities. The role involves organizing and filing documents using internal coding systems and lot numbers, uploading documents to the web for each sale, and communicating with departments, teams, and customers to obtain documents such as LOLCs and purge documents. The representative also provides information about auxiliary services and supports the company’s safety commitment by taking personal responsibility for the safety of themselves, coworkers, team members, and customers.

Requirements

• Previous work experience involving in-person customer interactions.
• Experience using computers and ability to learn new technology and software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Ability to work well and maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, and patient personality.
• Ability to work as part of a team and help wherever needed.

Responsibilities

• Organize keys and organize and file documents using the internal coding system and, once items go to Lot, by lot number.
• Upload documents to the web for each sale.
• Communicate with departments, teams, and customers who sign up equipment when documents such as LOLCs or purge documents are needed.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support the RB Unreserved Commitment to Safety by taking personal responsibility for the safety of oneself, the team, coworkers, and customers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed