AMR Customer Service Representative - Manufacturing
About The Position
Starkey is hiring an AMR (All Make Repair) Customer Service Representative at its global headquarters in Eden Prairie, MN. This role offers the opportunity to provide top-notch customer service to customers, answer questions, and address concerns, acting as the face of the brand and a crucial part of the company's success. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies, focused on connecting people and changing lives through innovative products and services. Founded in 1967, Starkey is known for its cutting-edge hearing health innovations, industry-leading research and development, and a willingness to push boundaries. The company is headquartered in Eden Prairie, Minnesota, with over 5,000 employees in 29 facilities globally, conducting business in more than 100 markets worldwide.
Requirements
- High school degree or equivalent required.
- Minimum 1-year customer service experience preferred.
- Experience working with Microsoft Office.
- Excellent communication skills required.
- Good organizational skills required.
- Good problem-solving/troubleshooting skills required.
- Ability to type 25-30 WPM required.
Nice To Haves
- Minimum 1-year experience working in a hearing aid manufacturing environment preferred.
- Letter writing skills a plus.
- 10-key skills a plus.
Responsibilities
- Ensuring that customers are dealt with according to the Customer Service Policy and the Starkey Corporate mission statement.
- Answering incoming calls regarding technical and non-technical information.
- Assisting dispensers in fitting questions.
- Answering dispenser questions about Starkey and Starkey All-Make products.
- Clarifying dispenser requests.
- Calling dispensers with additional charges and estimates when requested.
- Supporting All Make Repair.
- Staying current on Starkey products and processes.
- Providing repair information.
- Using JIT principles while performing duties.
- Answering problems from receiving and shipping.
- Processing orders for accessories, warranties, credits, marketing materials, and hearing aid parts, then invoicing and shipping.
- Documenting calls and keeping phone call records.
- Performing other duties/responsibilities as assigned.
Benefits
- Medical, dental and vision insurance
- 401(k) retirement plan with company match
- Company-paid life and short-term disability insurance
- Long-term disability insurance
- Employee assistance plan
- Hearing aid benefits
- Paid Time Off (4 weeks)
- Paid holidays
- Paid floating holidays
- Paid volunteer service day
- Paid paternity and maternity leave
- Tuition reimbursement
- Eligible for a bonus based upon performance results.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
