AMR Customer Service Representative - Manufacturing
About The Position
Starkey is hiring an AMR (All Make Repair) Customer Service Rep at its global headquarters in Eden Prairie, MN. In this role, you will have the opportunity to provide top-notch customer service to those who matter most to our company. From answering questions to addressing concerns, you will be the face of our brand and a crucial part of our success. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies, focused on connecting people and changing lives. Founded in 1967, Starkey is known for its cutting-edge hearing health innovations, industry-leading research and development, and pushing the boundaries of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Requirements
- High school degree or equivalent required.
- Minimum 1-year experience working in a hearing aid manufacturing environment preferred.
- Minimum 1-year customer service experience preferred.
- Experience working with Microsoft office.
- Excellent communication skills required.
- Good organizational skills required.
- Good problem solving/troubleshooting skills required.
- Ability to type 25-30 WPM required.
Nice To Haves
- Letter writing skills a plus.
- 10-key skills a plus.
Responsibilities
- Ensuring that customers are dealt with according to the Customer Service Policy and the Starkey Corporate mission statement.
- Answer incoming calls regarding technical and non-technical information.
- Assist dispensers in fitting questions.
- Answer dispenser questions about Starkey and Starkey All-Make products.
- Clarify dispenser requests.
- Call dispensers with additional charges and estimates when requested.
- Support All Make Repair.
- Stay current on Starkey products and processes.
- Provide repair information.
- Use JIT principals while performing duties.
- Answer problems from receiving and shipping.
- Process orders for accessories, warranties, credits, marketing materials, and hearing aid parts, then invoice and ship.
- Document calls and keep phone call records.
- Perform other duties/responsibilities as assigned.
Benefits
- 4 weeks of PTO
- Holiday pay
- Floating holidays
- Full benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Company-paid life insurance
- Company-paid short-term disability insurance
- Long-term disability insurance
- Employee assistance plan
- Hearing aid benefits
- Paid volunteer service day
- Paid paternity leave
- Paid maternity leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
