Customer Service Representative (Manufacturing Support)

TEKsystems • Delavan, WI

4d • $20 - $21 • Hybrid

About The Position

The Customer Service Representative plays a key role in supporting sales by delivering exceptional customer care and operational support. In this position, you will help drive sales growth by providing effective solutions, managing customer expectations, and ensuring a high level of service for both internal teams and external customers. This role requires strong attention to detail and the ability to manage multiple priorities while working within systems such as Salesforce and SAP.

Requirements

• Strong communication and problem-solving skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment

Nice To Haves

• Experience with SAP or other ERP systems
• Experience with Salesforce or CRM platforms

Responsibilities

• Provide day-to-day customer support to both internal and external stakeholders
• Partner with sales teams to support account activities and drive business growth
• Accurately process orders, resolve issues, and manage customer inquiries
• Utilize Salesforce (CRM) and SAP (ERP) systems to maintain data integrity and ensure efficient workflows
• Proactively communicate with customers and internal teams to manage expectations and timelines
• Deliver solutions that enhance the overall customer experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed