Customer Service Representative - Automotive Manufacturing

Flex•Coopersville, MI

1d•Onsite

About The Position

Flex is seeking a Customer Service Representative to join their team in Coopersville, MI. This role will be responsible for communicating with customers, handling inquiries, and resolving customer issues. The ideal candidate will be able to utilize system applications effectively, maintain service standards under pressure, and interpret customer needs to provide solutions. This position requires clear communication skills and the ability to track relevant metrics. The role also involves coordinating various processes such as Orderboard, RMA, CMA, AR, OTD, Sales, and Export, along with knowledge of SOX controls and shipping coordination with warehouse and logistics.

Requirements

2 years’ minimum manufacturing industry work experience in Customer Service-related position.
Excellent communication (verbal and written), interpersonal and organizational skills required.

Nice To Haves

Bachelor’s degree optional/ideal.
Experience from automotive manufacturing highly ideal.

Responsibilities

Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs.
Handle inquiries, and resolve customer problems and complaints with care and efficiency, ensuring one-call resolution.
Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or demanding customers.
Interpret customer needs, recognize symptoms, causes, and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution.
Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension.
Track relevant metrics and drive action items based on results KPIs.
Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Coordinate with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
Follow-up and coordinate with different operational areas involved in the planning of production and delivery of FG of a project, to help the client in all their requisitions, exceeding their expectations.
Monitor customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer.
Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Create CMF, MRF and PQR.
Involve in CFT, Operations and customer meetings.