Manufacturing Customer Service Representative

TEKsystems•Champlin, MN

5d•$18 - $25•Onsite

About The Position

This role involves handling a high volume of customer interactions, primarily through phone calls and email, to address inquiries about company products, shipping status, and order details. The representative will be responsible for accurately documenting all customer interactions in the CRM system, processing customer inquiries, and managing customer returns. This includes responding to questions about deductions on returns, requirements, repack fees, restock fees, held invoices, policy adjustments, and other discrepancies. Additionally, the representative will answer questions regarding return policies and procedures, and research extenuating circumstances as needed.

Requirements

1+ years of high volume call center experience
High School Diploma
ERP Experience

Nice To Haves

Spanish bilingual

Responsibilities

Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc.
Communicate with customers via email, and internal company portal
Accurately document all customer interactions via CRM system
Review and process customer inquiries and customer returns
Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies)
Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary