Customer Service/Support Representative

CAE•Phoenix, AZ

1d•Onsite

About The Position

The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities. Serve as the main point of contact for client inquiries and service requests. Greet and check in clients at the training center. Provide support to clients, including executive-level stakeholders, during training events. Conduct pre-training outreach to clients. Troubleshoot issues and coordinate appropriate solutions. Ensure classrooms are properly set up with required materials. Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels). Maintain inventory of training and classroom materials. Create purchase requisitions and coordinate ordering of center supplies. Organize meetings and manage scheduling using Outlook and related tools. Generate shipping labels and coordinate shipments (e.g., FedEx). Act as liaison between clients and internal departments. Maintain a professional demeanor and appearance in all interactions. Obtain Notary Public designation and adhere to applicable requirements. Support a 24/7 training environment with a variable schedule, including weekends.

Requirements

High school diploma or equivalent
Experience in customer service, hospitality, or administrative support
Ability to communicate effectively verbally and in writing
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
Ability to learn new software systems and tools quickly
Ability to handle sensitive information with confidentiality and integrity
Ability to build and maintain professional relationships with internal and external stakeholders
Ability to perform in a fast-paced, client-facing environment
Willingness and ability to work weekends and a variable schedule
Ability to meet physical requirements, including: Lifting up to 50 lbs. or less, Standing, stooping, or squatting as needed, Climbing stairs and step ladders, Working in confined spaces, Extended periods of phone use

Nice To Haves

Associate degree (two-year degree) or higher
Experience supporting executive-level clients or stakeholders
Experience in hotel, concierge, travel, or similar client-facing environments
Familiarity with Apple products and iOS applications
Experience coordinating logistics in a training or event environment
Demonstrated ability to resolve issues and improve customer satisfaction

Responsibilities

Serve as the main point of contact for client inquiries and service requests
Greet and check in clients at the training center
Provide support to clients, including executive-level stakeholders, during training events
Conduct pre-training outreach to clients
Troubleshoot issues and coordinate appropriate solutions
Ensure classrooms are properly set up with required materials
Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)
Maintain inventory of training and classroom materials
Create purchase requisitions and coordinate ordering of center supplies
Organize meetings and manage scheduling using Outlook and related tools
Generate shipping labels and coordinate shipments (e.g., FedEx)
Act as liaison between clients and internal departments
Maintain a professional demeanor and appearance in all interactions
Obtain Notary Public designation and adhere to applicable requirements
Support a 24/7 training environment with a variable schedule, including weekends