Customer Service Representative - Paw Sweet Paw Jamboree

BEST FRIENDS PET CARE INC•Irvine, CA

6d•$18 - $19•Onsite

About The Position

Customer Service Representatives are animal lovers who provide excellent service to human and pet guests and serve as the first point of contact. The role focuses on building strong guest relationships while supporting the daily operation of a pet care facility. Duties include welcoming guests, handling reservations and inquiries, assisting with pet check-in and check-out, and maintaining facility cleanliness. The company is employee-owned and operated, has more than 80 locations in 26 states, and has been in business for 30 years, with opportunities for growth.

Requirements

High school graduate or equivalent.
At least 1 year of professional animal experience.
Possess a love of animals.
Maintain a professional manner.
Ability to work evenings, weekends, and holidays.
Ability to lift and carry 40 pounds or more.
Ability to stand and walk for eight hours a day.
Ability to work in a fast-paced environment and use a computer system.
Ability to work with exposure to disinfectant and sanitation chemicals, animal dander, and animal excretions.

Responsibilities

Manage main lobby operations, including check-ins, check-outs, guest visits, and tours.
Answer general questions and handle telephone calls professionally.
Schedule services and take reservations over the phone.
Maintain files and enter data.
Welcome human and pet guests and provide excellent customer service.
Identify animal body language and behavior and follow safe handling procedures.
Escort pets to and from their rooms.
Handle dogs on leashes.
Contribute to maintaining facility cleanliness.
Communicate with management and other team members.
Work independently and as part of a team.