Customer Service Representative

WaFd Bank•Sequim, WA

14d•$18 - $21

About The Position

WaFd Bank is hiring a Customer Service Representative (CSR) to serve an important role in a branch. The CSR provides a positive first impression through friendly, courteous service and performs banking transactions efficiently and accurately. The position offers Monday-through-Friday work hours with weekends off and opportunities for career growth, with promotion from within a priority. The role requires adherence to bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. The CSR is expected to reflect WaFd Bank’s values and ethics: integrity, teamwork, ownership, simplicity, discipline, service, and kindness.

Requirements

High school diploma or approved equivalent.
Basic math skills, 10-key, and keyboarding skills.
Proficiency with standard Microsoft Office tools, including Excel, Word, Teams, and Outlook.
Well-developed smartphone and digital-channel skills.
Organization and excellent communication skills, with a personable attitude.
Previous work experience in retail, consumer service delivery, or client relations.
A friendly attitude, strong integrity and work ethic, ability to build rapport and relationships with clients, attention to detail, and accuracy.
Technical aptitude, including the ability to use multiple computer systems and adapt to change.

Responsibilities

Provide a positive first impression through friendly and courteous service.
Perform banking transactions efficiently and accurately.
Adhere to bank policies and procedures designed to comply with federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
Reflect WaFd Bank’s corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.