About The Position

Join Canada’s largest vertically integrated RV dealer network and help make our customers’ vacation dreams a reality. Fraserway RV and Four Seasons Rentals are hiring a Customer Service Representative to support our rental operations. As a brand ambassador, you will provide RV rental information, share local knowledge, and help deliver an exceptional customer experience.

Requirements

  • High integrity and positive contribution to the workplace
  • Reliable, punctual, and hardworking
  • Excellent customer service and communication skills
  • Friendly, outgoing personality comfortable working with international clientele
  • Fluent in English (German, French, or Dutch is an asset)
  • Comfortable working in a fast-paced environment with deadlines
  • Passion for teamwork and delivering excellent customer experiences

Nice To Haves

  • German, French, or Dutch is an asset

Responsibilities

  • Welcome customers upon arrival and departure
  • Provide fast, professional, and efficient service throughout the rental process
  • Demonstrate RV rental fleet features and provide clear operating instructions
  • Respond to customer inquiries and resolve concerns accurately and efficiently
  • Prepare upcoming daily activities, including: Final vehicle checks for next-day departures, Rental contracts and documentation, Vehicle manuals, WIFI/GPS setup, and related materials
  • Follow company health and safety policies
  • Perform other duties as assigned
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