Représentant(e) du service à la clientèle (été temps plein - année scolaire temps partiel)

Global Excel Management • Montreal, QC

7d • Onsite

About The Position

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives. The role is for a people person with a knack for providing excellent customer service, interested in working in a multilingual and friendly environment that encourages personal and professional development.

Requirements

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Bilingual both verbally and in writing (English and French)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

Nice To Haves

• Proficiency in another language (beyond English and French)

Responsibilities

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information
• Open the initial claim and refer the person to the most suitable healthcare providers
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions
• Record the interactions and transactions in the claims system and ensure a superior level of customer service

Benefits

• Three weeks of vacation
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan
• A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees