Customer Service Representative

GreenStone Farm Credit Services • Allegan Township, MI

14d • Onsite

About The Position

The Customer Service Representative provides excellent service to all customer segments and supports branch operations at GreenStone Farm Credit Services. The role fosters customer relationships and collaborates with association staff. Based in the Charlotte, Michigan office, the position has a Monday–Friday schedule of 8:00 a.m. to 4:30 p.m.

Daily work includes interacting with customers, answering incoming calls, receipting payments, disbursing funds, and providing administrative assistance with mortgage loan processing and documentation. The representative collects, coordinates, and uploads documents; facilitates loan closings; enters data; performs loan servicing; maintains branch operations; and orders supplies.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service or office experience.
• Excellent verbal and written communication skills.
• Strong attention to detail for accurately entering and verifying data.
• Ability to resolve issues efficiently and effectively.
• Ability to manage multiple tasks and priorities.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Provide excellent internal and external customer service.
• Interact with customers and answer incoming calls.
• Receipt payments and disburse funds.
• Provide administrative assistance for mortgage loan processing and loan documentation.
• Collect, coordinate, and upload documentation.
• Facilitate loan closings while ensuring accuracy and customer satisfaction.
• Perform data entry and loan servicing.
• Maintain branch operations and order supplies.
• Collaborate with association staff and foster customer relationships.

Benefits

• 15 vacation days, 12 sick days, and 12 paid holidays per year.
• 401(k) plan with up to a 9% employer contribution/match.
• Medical, dental, vision, short-term disability, long-term disability, and life/AD&D benefits.
• $150 per year logo wear allowance.
• $400 per year wellness subsidy/reimbursement and wellness programs.
• Student debt repayment program or tuition reimbursement, with a $6,000 lifetime maximum.
• Yearly bonus/incentive opportunity for benefit-eligible employees.
• Professional development opportunities.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED