Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

5d • Onsite

About The Position

Bosch Service Solutions North America LLC is seeking a Customer Service Representative for Roadside Protect, its roadside and towing administration business in Itasca, Illinois. The role supports customers experiencing roadside emergencies by gathering accurate information, following dispatch processes, and communicating clearly and empathetically. The position is full-time, on-site, and scheduled from 5:00 a.m. to 1:30 p.m., Monday, Tuesday, Wednesday, Friday, and Sunday. New hires receive six weeks of training covering call handling, customer communication, dispatch processes, roadside services, towing requests, and escalations. The stated starting pay is $18.00 per hour. Applicants must have indefinite U.S. work authorization; future sponsorship is unavailable.

Requirements

• Indefinite U.S. work authorization; future sponsorship is unavailable.
• High school diploma or GED.
• High attention to detail and problem-solving skills.
• Ability to work comfortably in a fast-paced, time-sensitive environment.
• Proficiency using a desktop computer and Microsoft Office applications.
• Strong verbal and written interpersonal communication skills.
• Strong customer service and empathy skills.
• Reliability, strong attendance, and professionalism.
• Ability to commute to and work on-site in Itasca, Illinois.
• Ability to work a set schedule.

Nice To Haves

• Additional language skills, such as French or Spanish.
• Experience in roadside assistance or the automotive industry.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Gather required information accurately and enter it into dispatch systems, or perform fleet intake by collecting vehicle, driver, and incident information.
• Follow scripts, workflows, and client-specific requirements.
• Communicate next steps, expectations, and processes clearly to customers or drivers.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Benefits

• Generous 401(k) match.
• Competitive benefits package supporting physical, financial, emotional, and professional wellbeing.
• On-site gym and massage chairs.
• Opportunities for professional growth and continuous learning.
• Collaborative, dynamic, and international work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED