Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

5d • Onsite

About The Position

Roadside Protect, part of Bosch Service Solutions, is hiring a full-time Customer Service Representative for its Operations team in Itasca, Illinois. The role supports customers experiencing roadside problems and contributes to Roadside Protect’s mission of providing assistance when people are stranded and need help. The position is entry level and starts at $18.00 per hour. Candidates must be authorized to work in the United States indefinitely; future work-authorization sponsorship is unavailable.

The representative handles inbound customer calls, gathers and enters information into dispatch systems, and communicates next steps to customers or drivers. New hires complete six weeks of initial training covering call handling, customer communication, dispatch processes, and common roadside situations, including jump starts, lockouts, towing requests, and escalations. The role is on-site in Itasca and follows a set schedule: 5:00 a.m. to 1:30 p.m., Monday, Tuesday, Wednesday, Friday, and Sunday.

Requirements

• U.S. work authorization; future sponsorship for work authorization is unavailable.
• High school diploma or GED.
• High attention to detail and problem-solving skills.
• Ability to work comfortably in a fast-paced, time-sensitive environment.
• Proficiency using a desktop computer and Microsoft Office applications.
• Strong verbal and written interpersonal communication skills.
• Strong customer service and empathy skills.
• Reliable attendance and professionalism.
• Ability to commute to and work on-site in Itasca, Illinois.
• Ability to work a set schedule.

Nice To Haves

• Additional language skills, such as French or Spanish.
• Experience in roadside assistance or the automotive industry.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Accurately gather required information and enter it into dispatch systems, or complete fleet intake by gathering vehicle, driver, and incident information.
• Follow scripts, workflows, and client-specific requirements.
• Clearly communicate next steps, expectations, and processes to customers or drivers.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Benefits

• 401(k) with a generous company match.
• Professional growth and continuous learning opportunities.
• Competitive benefits package supporting physical, financial, emotional, and professional wellbeing.
• Onsite gym and massage chairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED