Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

1d • Onsite

About The Position

Roadside Protect, Bosch Service Solutions, is hiring a full-time Customer Service Representative for its Operations team in Itasca, Illinois. The role supports customers experiencing roadside problems by gathering information, communicating next steps, and helping coordinate service. Empathy, social skills, and accurate information handling are important to building rapport and providing effective support. The position is onsite and requires a set schedule of 5:00 a.m. to 1:30 p.m., with schedule options Monday, Tuesday, Thursday, Friday, and Sunday.

New hires complete six weeks of initial training on call-handling expectations, customer communication, dispatch processes, and common roadside situations, including jump starts, lockouts, towing requests, and escalations. Training is designed to build confidence and prepare associates to provide professional, efficient support.

The role is an entry-level position starting at $18.00 per hour. The employer offers opportunities for professional growth and continuous learning, a collaborative and international work environment, a competitive benefits package, a generous 401(k) match, and onsite amenities including a gym and massage chairs. Applicants must be authorized to work in the U.S. indefinitely; future work-authorization sponsorship is unavailable.

Requirements

• U.S. work authorization that does not require future sponsorship.
• High school diploma or GED.
• Strong attention to detail and problem-solving skills.
• Ability to work comfortably in a fast-paced, time-sensitive environment.
• Proficiency using a desktop computer and Microsoft Office applications.
• Strong verbal and written interpersonal communication skills.
• Strong customer-service and empathy skills.
• Reliable attendance and professionalism.
• Ability to commute to and work onsite in Itasca, Illinois.
• Ability to work a set schedule.

Nice To Haves

• Additional language skills, such as French or Spanish.
• Experience in the roadside assistance or automotive industry.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Accurately gather required information and enter data into dispatch systems, or perform fleet intake by gathering vehicle, driver, and incident information.
• Follow scripts, workflows, and client-specific requirements.
• Clearly communicate next steps, expectations, and processes to customers or drivers.
• Escalate issues according to policy when necessary.
• Maintain the confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Benefits

• Generous 401(k) match.
• Competitive benefits package supporting associates’ physical, financial, emotional, and professional wellbeing.
• Opportunities for professional growth and continuous learning.
• Onsite gym and massage chairs.
• Collaborative, dynamic, and international work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED