Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

1h • Onsite

About The Position

Bosch Service Solutions North America LLC is hiring a full-time Customer Service Representative for Roadside Protect Inc. in Itasca, Illinois. The role supports customers experiencing roadside emergencies by providing empathetic, professional assistance and collecting accurate information to help coordinate service. Associates handle customer or driver communications, enter information into dispatch systems, follow scripts and client-specific workflows, and escalate issues when needed. The position is onsite and follows a set schedule of 5:00 a.m. to 1:30 p.m., with a schedule option of Monday, Tuesday, Thursday, Friday, and Sunday. New hires complete six weeks of initial training covering call handling, customer communication, dispatch processes, and common roadside situations such as jump starts, lockouts, towing requests, and escalations. U.S. work authorization is required; future sponsorship is unavailable.

Requirements

• U.S. work authorization; future sponsorship for work authorization is unavailable.
• High school diploma or GED.
• High attention to detail and problem-solving skills.
• Ability to work comfortably in a fast-paced, time-sensitive environment.
• Proficiency using a desktop computer and MS Office applications.
• Strong verbal and written interpersonal communication skills.
• Strong customer service and empathy skills.
• Reliable attendance and professionalism.
• Ability to commute to and work onsite in Itasca, Illinois.
• Ability to work a set schedule.

Nice To Haves

• Additional language skills, such as French or Spanish.
• Experience in the roadside assistance or automotive industry.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Gather required information accurately and enter data into dispatch systems, or perform fleet intake by collecting vehicle, driver, and incident information.
• Follow scripts, workflows, and client-specific requirements.
• Clearly communicate next steps, expectations, and processes to customers or drivers.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Benefits

• Professional growth and continuous learning opportunities.
• Generous 401(k) match.
• Competitive benefits package supporting physical, financial, emotional, and professional wellbeing.
• Onsite gym and massage chairs.
• Collaborative, dynamic, and international work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED