Employee Assistance Program Representative (8:30 AM to 5:00 PM or 12:00 PM to 8:30 PM)

Massachusetts Bay Transportation Authority•Boston, MA

1d•Onsite

About The Position

The Employee Assistance Program (EAP) Representative provides supportive services to MBTA and MassDOT employees, retirees, and their family members, addressing issues that affect job performance, work-life balance, and overall quality of life. Services include crisis intervention, brief solution-focused counseling, psychological first aid, referrals for goods or services, educational programming, and support for supervisors. The selected candidate will also contribute to the development and implementation of programming for a drug-free workplace and will be responsible for DOT Substance Abuse Professional (SAP) evaluations, education, treatment, referrals, and follow-up services. The role requires adherence to agency policies and delivery of services across MBTA locations and MassDOT offices statewide, monitoring employee compliance and performance to meet established goals.

Requirements

A Bachelor’s Degree from an accredited institution
Eligible for Qualification as a Substance Abuse Professional (SAP) as required by 49 CFR 40, subpart O and obtain certification within three (3) months of hire.
Licensed Independent Social Worker (LICSW) or Licensed Mental Health Worker (LMHC) or Clinical Mental Health Counselor (CMHC) or Certified Employee Assistance Professional (CEAP) or Licensed Drug and Alcohol Counselor (LADC) or Licensed Certified Social Worker (LCSW).
Five (5) years of experience in one or more of the following: psychiatric, alcohol and drug assessment/treatment, family services or related mental health human services or counseling services including providing education/treatment in a group setting with non-voluntary clients.
Demonstrated ability to provide short-term counseling, crisis intervention, and clinically appropriate referrals.
Knowledge of therapeutic protocols, approaches, and interventions for common mental health and substance use issues.
Excellent communication skills to listen and empathize with employees’ problems, offer advice, and discuss possible solutions.
Ability to maintain confidentiality and respect clients’ privacy, ensuring that employees feel safe discussing personal issues and comply with all legal and ethical requirements.
Ability to identify and coordinate referrals to appropriate community and long-term treatment resources.
Demonstrated experience working with a diverse population and understanding of various cultural, social, and economic backgrounds.
Demonstrated ability to handle high-stress situations and crises with calmness and professionalism.
Understanding of EAP-related legal and ethical standards, including confidentiality and compliance requirements.
Ability to regularly work onsite at the primary work location located at 10 Park Plaza, Boston, MA.
Ability and willingness to travel for site visits throughout the MBTA and MassDOT service areas.
Ability and willingness to participate in a rotating on-call schedule, shared among program staff, to provide coverage 24/7 including overnight, weekends, and holidays.
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.
Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
All employees must be legally authorized to work in the United States and on an unrestricted basis.
The MBTA does not have an employer work sponsorship program.
However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply.
Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Nice To Haves

Master’s Level Clinicians with Substance Abuse Treatment experience from an accredited institution.

Responsibilities

Deliver effective EAP services that support employee wellbeing and workplace performance.
Conduct SAP evaluations, psychoeducation, treatment referrals, follow-up services, and testing requirements as required by 49 CFR part 40, Subpart O.
Conduct assessments to identify employees’ issues and develop appropriate intervention strategies, including referring employees to appropriate agency or community resources and coordinating satisfactory transitions from EAP services.
Provide short term, solution focused, confidential counseling for employees experiencing a range of personal, job-related, mental health, substance abuse, and/or family/relationship concerns.
Represent EAP across MBTA and MassDOT locations for consultation with management or employees to assist in the identification and resolution of employee performance issues related to personal challenges, including but not limited to health, marital, financial, alcohol, drug, legal, emotional, stress, or other concerns.
Conduct regular follow-ups with employees to ensure the effectiveness of interventions and programs.
Collaborate with management, supervisory personnel, and Human Resources to identify, assess, and resolve workplace or productivity issues that impact organizational objectives.
Provide immediate emotional support and crisis intervention to employees, supervisors and management in crisis/emergency situations and when requested.
Develop and/or deliver educational programs and workshops on various health and wellness topics, including all drug and alcohol required trainings.
Maintain documentation and records as required by the MBTA and MassDOT as well as state and federal regulations, including tracking and reporting on EAP utilization and outcomes.
Maintain strict confidentiality and adhere to ethical standards while handling all client information in accordance with legal and ethical standards, including laws and regulations.
Actively participate in clinical supervision, including group and individual meetings.
Maintain professional licenses and qualifications while keeping abreast of emerging trends, research, and best practices in the Employee Assistance Program (EAP) field.
Participate in a rotating on-call schedule, shared among program staff, to provide coverage 24/7 including overnight, weekends, and holidays.
Perform all other duties and projects that may be assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.