Employee Assistance Program Clinical Counselor (Shift: Sat-Wed 4:00 PM-12:30 AM EST)
About The Position
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Employee Assistance Program Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. This is a fully remote position with a schedule of Saturday-Wednesday, 4:00 PM-12:30 AM EST. This call center is a 24/7 operation and includes varied schedules that fall outside typical business hours. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules.
Requirements
- Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW or Clinical Psychologist) in the state where the candidate will work
- 1+ years of crisis intervention experience
- Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.
Nice To Haves
- Call center work experience.
- Experience in delivering services via multiple platforms (chat, video, phone).
- Strong rapport-building skills.
- Experience facilitating positive behavior changes.
- 1+ years of EAP, Behavioral Health, or Social Services experience.
- Experience working with diverse populations.
- Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing.
Responsibilities
- Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
- Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
- Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
