Customer Service Representative (5:00 am - 1:30 pm)

Bosch Group • Itasca, IL

5d • Onsite

About The Position

Roadside Protect, part of Bosch Service Solutions, is hiring a Customer Service Representative for its Operations team in Itasca, Illinois. The role supports customers experiencing roadside problems by gathering accurate information, communicating empathetically, and helping customers understand next steps. The position requires working on-site in a fast-paced, time-sensitive environment and following scripts, workflows, and client-specific requirements. Initial training lasts six weeks and covers call handling, customer communication, dispatch processes, and common roadside assistance situations, including jump starts, lockouts, towing requests, and escalations. The stated starting pay is $18.00 per hour. Applicants must be authorized to work in the U.S.; future work authorization sponsorship is unavailable.

Requirements

• U.S. work authorization; future sponsorship for work authorization is unavailable.
• High school diploma or GED.
• Strong attention to detail and problem-solving skills.
• Ability to work comfortably in a fast-paced, time-sensitive environment.
• Proficiency using a desktop computer and Microsoft Office applications.
• Strong verbal and written interpersonal communication skills.
• Strong customer service and empathy skills.
• Reliable attendance and professionalism.
• Ability to commute to and work on-site in Itasca, Illinois.
• Ability to work a set schedule.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to speak and communicate clearly with callers and team members for extended periods.
• Ability to hear and comprehend verbal communications over the phone.

Nice To Haves

• Additional language skills, such as French or Spanish.
• Experience in the roadside assistance or automotive industry.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Gather required information accurately and enter data into dispatch systems, or complete fleet intake by collecting vehicle, driver, and incident information.
• Follow scripts, workflows, and client-specific requirements.
• Clearly communicate next steps, expectations, and processes to customers or drivers.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Benefits

• Opportunities for professional growth and continuous learning.
• Generous 401(k) match.
• Collaborative, dynamic, and international work environment.
• Competitive benefits package designed to support physical, financial, emotional, and professional well-being.
• On-site gym and massage chairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED