Customer Service Representative

Easterseals-Goodwill Northern Rocky Mountain Brand • Helena, MT

15d

About The Position

Greets and assists guests and/or donors and supports retail operations. Duties include replenishing stock, removing merchandise from the sales floor, changing and maintaining displays, and helping keep the store neat and clean. The role requires competence in cashiering, flexibility in work assignments, and cross-training to assist with all aspects of retail operations as directed. Employees perform duties according to ESGW Best Practices and help meet guest service standards. All positions require completion of a background check; criminal convictions are not an automatic bar to employment.

Requirements

• 0–2 years of experience.
• High school education or equivalent.
• Knowledge of merchandise, cash register operations, and making change.
• Ability to work with people having different abilities.
• Ability to perform repetitive tasks independently.
• Ability to work flexible hours, days, evenings, and weekends; nights and weekends are required, and availability for all shifts is desired.
• Completion of a background check is required; criminal convictions do not automatically bar employment.
• Ability to stand, stoop, bend, and carry for extended periods and for the entire shift, excluding break times.
• Ability to use hands for simple grasping, pushing and pulling, and fine manipulation.
• Ability to move 20–100 pounds by lifting, team lifting, or with mechanical assistance.
• Ability to go up and down steps and to move independently or with reasonable accommodation within the facility and community.
• Tolerance for extreme changes in temperature and humidity.
• Physical and mental ability to perform all job requirements.

Nice To Haves

• Knowledge of current trends.

Responsibilities

• Greet and assist guests and/or donors, including acknowledging and greeting guests who come within 10 feet.
• Replenish stock, remove merchandise from the sales floor, and change and maintain displays.
• Help keep the store clean, neat, and organized, using the “Guest Ready” book.
• Demonstrate competence in cashiering and accurately process guest merchandise-return transactions.
• Ask guests to “Round-Up” to generate funds to support programs.
• Witness Team Member purchases according to policy.
• Complete quarterly Safety Analysis; monitor potential safety hazards, report them, and help correct them.
• Support Asset Protection by acknowledging guests and alerting supervisors or managers to suspicious behaviors.
• Maintain clean and organized work areas at check stands and apply Guest Service standards.
• Be flexible in work assignments, cross-train, and assist with all aspects of retail operations as directed.
• Demonstrate reliability, communicate constructively, listen actively, and share willingly with the team.

Benefits

• Medical, vision, dental, and voluntary products.
• Paid Time Off (PTO).
• 401(k) retirement plan with up to 4% contribution.
• Tuition assistance.
• Flexible Spending and Health Savings Accounts.
• 10% discount on ESGW services.
• Employee Wellness Program.
• 30% discount at Goodwill stores.
• Potential eligibility for Public Service Loan Forgiveness on qualifying loans, subject to program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED