Customer Service Representative

U-Haul•Norristown, PA

15d•Onsite

About The Position

U-Haul is seeking a friendly, motivated Customer Service Representative to work as part of a supportive team and provide customer service at a U-Haul center. The role assists customers with U-Haul products and services, manages rental transactions and inventory using smartphone-based U-Scan technology, and helps customers with equipment for their journeys. It includes inspecting and maintaining equipment, moving and connecting trucks and trailers, preparing invoices, and accepting returned equipment. On-the-job education and ongoing training through U-Haul University are provided. Certifications for propane filling and forklift operation are offered after employment. The work involves moderate safety risks, including working around moving machinery and exposure to fumes or irritant chemicals; protective clothing or gear may be required. The physical demands include extended periods of standing or remaining stationary, moving indoors and outdoors, reaching objects at varying heights, and moving equipment weighing at least 50 pounds, with or without assistance. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that it will not hire or rehire nicotine-product users in Pennsylvania and other specified states.

Requirements

Valid driver's license and ability to maintain a good driving record.
High school diploma or equivalent.
Legally authorized to work in the United States without requiring employer sponsorship.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered through U-Haul after employment.
Drive a forklift; certification is offered through U-Haul after employment.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.