Customer Service Representative

Encore Vet Group • Montville Township, OH

8h

About The Position

The Customer Service Representative at Sharon Center Veterinary Hospital provides a welcoming, organized front-desk experience for clients and their pets. The role handles client interactions across phone and in-person channels, helps keep the lobby calm and the schedule running smoothly, and supports pet parents through routine visits as well as difficult medical decisions and end-of-life moments. By managing front-of-house needs, the representative helps the veterinary team focus on medicine.

This is a full-time position with 8-hour day shifts and a rotating Saturday schedule. Hospital hours on Saturdays are 8:00 AM–1:00 PM; no holiday shifts are required. Compensation is $17.00 per hour, based on experience, skills, and qualifications.

Requirements

• 1–2 years of experience.
• Ability to communicate clearly and warmly with clients in person and by phone.
• Comfort navigating digital systems and patient charts.
• Ability to provide compassionate support during both happy and emotionally challenging visits.

Nice To Haves

• Ability to multitask while staying calm and present for clients and their pets.
• Technology savvy, with confidence navigating digital scheduling and records systems.

Responsibilities

• Welcome clients and make them feel heard and supported at the front desk.
• Help maintain a calm, organized lobby while handling phone calls and a full schedule.
• Support pet parents through routine wellness visits, difficult medical decisions, and end-of-life visits.
• Help ensure front-of-house operations run smoothly so the veterinary team can focus on medicine.
• Communicate with clients in person and by phone.
• Navigate digital systems and patient charts.

Benefits

• Medical, dental, vision, and life insurance.
• Free virtual mental health services for household members ages 13 and older.
• Generous continuing education allowance and paid continuing education time.
• Uniform allowance.
• Pet care discounts for personal pets.
• Paid time off, floating holidays, parental leave, and military leave.
• Employee Assistance Program covering finances, wellness, and other needs.
• Access to Encore Vet Group training, continuing education, and career development resources.
• 401(k) with up to 5% company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed