Customer Service Representative – English/Spanish

Security Finance • Katy, TX

2d • $16 - $20 • Onsite

About The Position

The Customer Service Representative is the first point of contact for customers, assisting them by phone and in person when they have a financial need. The role focuses on providing a positive customer experience and supporting customers with installment loans and income tax preparation. No prior finance experience is required; paid on-the-job training is provided. The position is intended for someone bilingual in English and Spanish with a customer-centric attitude who is interested in learning the financial services industry and advancing their career.

Requirements

• Bilingual in English and Spanish.
• Customer service experience.
• Customer-centric attitude.

Responsibilities

• Provide outstanding customer service over the phone and in person.
• Market to attract new customers and encourage continued customer business.
• Prepare and process loans and income tax returns.

Benefits

• Paid on-the-job training, including hands-on and online training.
• Training pay-increase incentives.
• Medical insurance at minimal cost to the employee.
• Dental insurance.
• Life insurance.
• Short- and long-term disability coverage.
• Profit sharing.
• 401(k) with company matching.
• Paid sick time, holidays, and vacation time.
• Potential to earn a monthly bonus when the team meets branch goals.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed