Customer Service Representative (I) Bilingual is a Plus!
About The Position
The Customer Service Representative welcomes and greets customers, helps them gain admission to the yard, and explains Wilbert’s rules and policies. The role answers customer telephone inquiries and verbally directs customers to parts using available resources. It also identifies parts from inventory, enters merchandise into the POS workstation, and accepts payments. The position provides in-person and phone customer service, supports information, admission, and cashier functions, and helps customers use software for their part-pulling experience. It enforces facility rules, including inspecting tools and personal belongings entering and leaving the facility, and maintains clean, safe retail and entrance areas. The role also returns wheelbarrows and carts to their holding area, promotes Wilbert’s family of businesses, and follows safety procedures. The position is full-time, with a stated schedule of 9 a.m. to 5 p.m. It is based in a work environment that may involve moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. The workplace is smoke-free for safety reasons. Training and equipment are provided.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations as needed.
- Ability to stand, walk, use hands, and talk or hear; remain on one's feet for long periods; climb or balance; and stoop, kneel, crouch, or crawl.
- Ability to frequently lift and/or move up to 50 pounds; lifting devices or assistance are required for heavier merchandise.
- Follow safety policies and procedures.
Nice To Haves
- Bilingual ability is a plus.
- Experience or knowledge in the automotive industry.
- Previous experience is beneficial but not required.
Responsibilities
- Welcome and greet customers and help them gain admission to the yard.
- Educate customers about Wilbert’s rules and policies.
- Answer telephone inquiries and provide information about Wilbert’s.
- Verbally direct customers to parts using available resources.
- Identify parts pulled from inventory, enter merchandise into the POS workstation, and receive payments.
- Provide professional, positive customer service in person and over the phone.
- Perform information, admission, and cashier services, including explaining policies and procedures, identifying automotive parts, and handling cash, store credit, and credit card transactions.
- Use software to assist customers with their part-pulling experience.
- Enforce facility rules and policies, including inspecting tools and personal belongings entering and exiting the facilities.
- Maintain a clean and safe workstation in the indoor retail area.
- Clean and maintain the outside parking lot and yard entrance area.
- Return wheelbarrows and carts to the holding area.
- Promote Wilbert’s family of businesses in person or over the phone.
- Follow safety policies and procedures.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- HSA matching
- Life insurance
- Paid time off
- Short-term and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
