Customer Service Representative(I) Bilingual is a plus!

Wilberts•Bath, NY

About The Position

Wilbert’s is seeking a Customer Service Representative to welcome customers, help them gain admission to the yard, and explain the company’s rules and policies. The role provides information and assistance in person and over the phone, directs customers to parts using available resources, identifies parts from inventory, enters merchandise into the POS workstation, and processes payments. The position is full-time and non-exempt, and reports to the Customer Service Manager. The representative also helps maintain safe and orderly retail, parking lot, and yard entrance areas; enforces facility policies; follows safety procedures; and may perform general labor duties. Prior experience is beneficial but not required. New employees receive training and equipment. The job involves extended periods on your feet, frequent lifting and movement, and potential exposure to moving mechanical parts, fumes or airborne particles, and outdoor weather.

Requirements

Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
High school diploma or GED, or an equivalent combination of education and experience.
Experience or knowledge in the automotive industry.
Ability to stand, walk, use hands, and talk or hear regularly; remain on your feet for long periods; and frequently climb or balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds; lifting devices or assistance are required for heavier merchandise.

Nice To Haves

Bilingual ability is a plus.
Previous experience is beneficial but not required.

Responsibilities

Welcome and greet customers promptly and help them gain admission to the yard.
Educate customers about Wilbert’s rules, policies, and procedures.
Answer telephone inquiries and provide information about Wilbert’s.
Direct customers to the parts they are looking for using available company resources.
Identify parts pulled from inventory, enter merchandise into the POS workstation, and receive payments.
Provide professional, positive customer service in person and over the phone.
Perform information, admission, and cashier services, including identifying automotive parts and processing cash, store credit, and credit card transactions.
Use software to assist customers and support their part-pulling experience.
Enforce Wilbert’s U-Pull It rules and policies, including inspecting tools and personal belongings entering and leaving the facilities.
Maintain a clean and safe indoor retail workstation.
Clean and maintain the outside parking lot and yard entrance area.
Return wheelbarrows and carts to the holding area.
Promote Wilbert’s family of businesses through positive interactions in person and over the phone.
Follow all safety policies and procedures.
Perform some general labor duties as assigned.