Bilingual Customer Service Representative I

Inframark • Jersey Village, TX

2d

About The Position

The Customer Service Representative I handles and processes incoming customer calls and requests. The role takes, prepares, tracks, and expedites customer orders and inquiries by phone and in person; completes transaction paperwork; generates reports; refers service failure complaints to designated departments for investigation; enters information about inspections and payments; and prepares basic customer correspondence. The representative may also maintain a cash drawer and process cash payments. Other duties may be assigned.

The position works in an office environment and involves sitting, standing, walking, bending, and lifting. The employee must occasionally lift and move up to 20 pounds.

Requirements

• High school diploma or GED.
• One year of related experience.
• Basic proficiency with Microsoft Office applications and the internet.
• Ability to use basic office equipment and phone systems.
• Ability to work with numbers, including calculations and cash handling.
• Ability to type 35 WPM, including alphanumeric keys, and use a 10-key machine.
• Basic map-reading ability.
• Ability to read meters.
• Working knowledge of billing and payment processing.
• Communicates clearly and professionally; contributes to a positive internal and external customer experience; is willing to help others; and maintains composure in challenging situations.
• Pays attention to detail, identifies and solves problems, escalates issues appropriately, and checks work for quality.
• Works well with supervision, completes projects, follows company policies and SOPs, and manages multiple tasks.
• Demonstrates a positive attitude, acts in accordance with the company’s vision, mission, and values, takes accountability for performance, and is willing to take on additional assignments.
• Able to perform work involving sitting, standing, walking, bending, and lifting; occasionally lift and move up to 20 pounds.

Responsibilities

• Take, prepare, track, and expedite customer orders and inquiries by phone and in person.
• Complete paperwork associated with each transaction.
• Generate reports as needed.
• Refer service failure complaints to designated departments for investigation.
• Input information regarding inspections and payments.
• Prepare basic correspondence with customers.
• May maintain a cash drawer and process cash payments.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED