Bilingual Customer Service Representative I

Inframark•Jersey Village, TX

About The Position

The Customer Service Representative I handles and processes incoming customer calls and requests. The role involves taking, preparing, tracking, and expediting customer orders and inquiries by phone and in person; completing transaction paperwork; generating reports; referring service failure complaints to designated departments for investigation; entering inspection and payment information; and preparing basic customer correspondence. The position may also involve maintaining a cash drawer and processing cash payments. Other duties may be assigned. The work environment is characteristic of an office. Sitting, standing, walking, bending, and lifting are required, and the employee may occasionally need to lift and move up to 20 pounds. Offers of employment are contingent on successful completion of background screening, drug testing, and driving record review where applicable.

Requirements

High school diploma or GED.
One year of related experience.
Basic proficiency with Microsoft Office applications and the internet.
Ability to work with basic office equipment and phone systems.
Ability to work with numbers, including calculations and cash handling.
Ability to type 35 WPM, including alphanumeric keys and a 10-key machine.
Basic map-reading ability.
Ability to read meters.
Working knowledge of billing and payment processing.
Communicates clearly and professionally, contributes to a positive internal and external customer experience, is willing to help others, and maintains composure in challenging situations.
Pays attention to detail, identifies and solves problems, escalates issues appropriately, and checks work for quality.
Works well with supervision, completes projects, follows company policies and SOPs, and manages multiple tasks.
Demonstrates a positive attitude, acts in accordance with company vision, mission, and values, takes accountability for performance, and is willing to take on additional assignments.

Responsibilities

Take, prepare, track, and expedite customer orders and inquiries by phone and in person.
Complete paperwork associated with transactions and generate reports as needed.
Refer service failure complaints to designated departments for investigation.
Enter information regarding inspections and payments.
Prepare basic correspondence with customers.
May maintain a cash drawer and process cash payments.
Perform other duties as assigned.