Customer Service Representative (I) Bilingual is a Plus!

Wilberts • Elma, NY

1d

About The Position

The Customer Service Representative welcomes and greets customers, helps them gain admission to the yard, and explains Wilbert’s rules and policies. The role answers customer phone calls, provides information, and directs customers to parts using available resources. It also includes identifying parts from inventory, entering merchandise into the point-of-sale workstation, and accepting payments. The position is full-time, non-exempt, and scheduled from 9 a.m. to 5 p.m. Bilingual ability is a plus. Wilbert’s is a family-owned automotive recycling company based in Webster, New York, and provides training and equipment to new employees.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Experience or knowledge in the automotive industry.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Regularly stand, walk, use hands, and talk or hear; remain on one's feet for long periods.
• Frequently climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift or move up to 50 pounds; use lifting devices or assistance for heavier merchandise.

Nice To Haves

• Bilingual ability is a plus.
• Previous experience is beneficial but not required.

Responsibilities

• Provide professional, positive customer service in person and over the phone.
• Perform information, admission, and cashier services; explain policies and procedures, identify automotive parts, and process cash, store-credit, and credit-card transactions.
• Use software to assist customers with their parts-pulling experience.
• Enforce Wilbert’s U-Pull It rules and policies, including inspecting tools and personal belongings entering and leaving the facilities.
• Maintain a clean and safe workstation in the indoor retail area.
• Clean and maintain the outside parking lot and yard entrance.
• Return wheelbarrows and carts to the holding area.
• Promote Wilbert’s family of businesses in person and over the phone.
• Follow safety policies and procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• HSA matching
• Life insurance
• Paid time off
• Short-term and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED