Customer Service Representative(I) Bilingual is a plus!
About The Position
Wilbert’s is hiring a full-time Customer Service Representative for its Retail department. The role welcomes customers, helps them gain admission to the yard, explains Wilbert’s rules and policies, and answers customer questions in person and by phone. The representative directs customers to automotive parts, identifies parts from inventory, enters merchandise into the point-of-sale workstation, and processes payments. The position also involves enforcing facility rules, inspecting tools and personal belongings entering or leaving the premises, maintaining clean and safe indoor and outdoor areas, returning wheelbarrows and carts to their holding area, and supporting general labor duties as assigned. Employees receive training and equipment. The work may involve outdoor conditions and exposure to moving mechanical parts, fumes, or airborne particles; the environment is smoke-free for safety reasons.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to perform the essential duties satisfactorily.
- Ability to stand, walk, use hands, and talk or hear regularly; remain on one’s feet for long periods; and frequently climb or balance, stoop, kneel, crouch, or crawl.
- Ability to frequently lift and/or move up to 50 pounds; heavier merchandise requires lifting devices and/or assistance.
- Bilingual ability is a plus.
Nice To Haves
- Experience or knowledge in the automotive industry.
- Previous experience; it is beneficial but not required.
- Bilingual ability.
Responsibilities
- Provide exceptional in-person and telephone customer service while maintaining a professional and positive attitude.
- Perform information, admission, and cashier services, including explaining policies and procedures, identifying automotive parts, and handling cash, store credit, and credit card transactions.
- Use software to assist customers and support a positive part-pulling experience.
- Enforce Wilbert’s U-Pull It rules and policies, including inspecting tools and personal belongings entering and exiting the facilities.
- Maintain a clean and safe workstation in the indoor retail area.
- Clean and maintain the outside parking lot and yard entrance area.
- Return wheelbarrows and carts to the holding area.
- Promote Wilbert’s family of businesses in person and over the phone.
- Follow all safety policies and procedures.
- Perform some general labor duties as assigned.
- Welcome and greet customers, help them gain admission to the yard, and educate them about Wilbert’s rules and policies.
- Answer telephones and provide information about Wilbert’s.
- Direct customers to parts using available company resources.
- Identify parts pulled from inventory, enter merchandise into the POS workstation, and receive payments.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- HSA matching
- Life insurance
- Paid time off
- Short-term and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
