Customer Service Rep(05147) -2029 SR 60

Domino's Franchise•Lake Wales, FL

6d•Onsite

About The Position

The Customer Service Representative serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling payments, preparing food, and maintaining food safety and cleanliness. Team members receive in-store training and support from a manager or teammate. The role may be part time or full time, and the posting describes opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, both in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload deliveries using a hand truck and lift cases weighing up to 50 pounds; cases may be stacked on shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
Continuous use of hands and essential eye-hand coordination; shaping dough frequently and forcefully uses forearms and wrists.
Ability to work in varying or adverse weather during outside tasks, store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some areas, and sudden temperature changes.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, and sharp edges and moving mechanical parts.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks, depth perception, and differentiate hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare Domino’s products, including making pizzas and preparing food.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks as needed.
Communicate with customers and co-workers to process orders.