Sr Customer Service Rep

Lincare • Newark, NY

1d

About The Position

This employee supervises Customer Service order-entry functions while following procedures established by management. The role assists the Customer Service Supervisor with oversight of Customer Service personnel and helps train employees, including new hires. It also monitors order flow and telephone techniques, reviews and manages patient orders, and communicates with coworkers and patients.

Requirements

• High school diploma or general education degree (GED), related experience and/or training, or an equivalent combination of education and experience.
• Computer entry experience.
• Ability to comprehend pharmacy prescription terminology.
• Ability to read and analyze documents such as patient orders.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to carry out oral and written instructions using common-sense understanding.
• Ability to communicate effectively with coworkers and patients.

Responsibilities

• Assist the Customer Service Supervisor in supervising all Customer Service personnel.
• Actively participate in training Customer Service personnel, including new hires.
• Monitor the flow of orders to and from the Customer Service Department.
• Delete, correct, or re-enter patient orders as necessary.
• Monitor phone calls to confirm Customer Service personnel use proper telephone techniques.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Calculate figures and amounts related to frequency and doses dispensed.
• Apply common-sense understanding to carry out oral and written instructions.
• Reprimand and verbally discipline employees fairly and in accordance with approved procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED