Sr Customer Service Rep

Lincare • Village of Newark, NY

1d

About The Position

The Sr Customer Service Rep supervises Customer Service order-entry functions in accordance with procedures established by management. The role assists the Customer Service Supervisor with oversight of Customer Service personnel and participates in employee training, including training new hires. It also monitors the flow of orders through the department, makes necessary corrections or re-entry of patient orders, and monitors calls to ensure proper telephone techniques are used.

Requirements

• Ability to read and analyze documents such as patient orders.
• Ability to comprehend pharmacy prescription terminology.
• Ability to communicate effectively with coworkers and patients.
• Ability to help train employees.
• Ability to calculate figures and amounts related to dispensing frequency and doses.
• Ability to apply common-sense understanding to carry out oral and written instructions.
• Ability to fairly reprimand and verbally discipline employees according to approved procedures.
• High school diploma or GED, related experience and/or training, or an equivalent combination of education and experience.
• Computer entry experience.

Responsibilities

• Assist the Customer Service Supervisor in supervising Customer Service personnel.
• Participate in training Customer Service personnel, including new hires.
• Monitor the flow of orders to and from the Customer Service Department.
• Delete, correct, or re-enter patient orders as necessary.
• Monitor phone calls to confirm Customer Service personnel use proper telephone techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED