Sr Customer Service Rep

Genuine Parts Company•Cleveland, OH

About The Position

Under limited supervision, the Sr Customer Service Rep ensures customer expectations are accurately determined and fully met. The role develops relationships within customer organizations to understand their needs and wants, serves as the inside half of the sales team, helps ensure error-free transactions, and provides guidance to less experienced Customer Service Representatives. The position works more than 50% of the time at the customer location.

Requirements

Typically requires a high school diploma or GED and five or more years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Customer service and communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, internal and external email communication, use of business systems, and internet product searches.
Good driving record.

Responsibilities

Respond to customer inquiries, provide quotes, and take orders by telephone, fax, email, electronic methods, or walk-in counter sales.
Order items to maintain appropriate inventory levels for Consignment customers.
Source products from branch, Distribution Center, or supplier inventory, identify and sell Motion Industries’ assets, and locate products when necessary.
Negotiate sale and purchase prices within specified parameters to influence gross profit.
Generate sales by promoting Motion Industries’ products to existing customers and expedite backorders.
Act as a mentor or lead to lower-level employees.
May serve as a subject matter expert on multiple products or as backup for the Operations Manager.
May pull inventory and prepare customer shipments or handle customer returns.
May place orders without approval up to $5,000 per line and $10,000 per purchase order.
May adjust non-contract customer pricing in response to competition while maximizing profit.
Minimize branch freight costs by selecting cost-effective fulfillment methods and routinely work with customers to obtain and fulfill orders correctly.
Interact with suppliers to obtain item pricing and partner with Account Representatives to ensure customer satisfaction.
May help customers troubleshoot by telephone or email and identify the correct part.
Attend training sessions for continued professional growth and development.
Perform other duties as assigned.