Customer Service Representative, Mountain View, WY

Union Wireless•Mountain View, WY

17h•Onsite

About The Position

The Customer Service Representative works at the company's retail location in Mountain View, Wyoming, helping customers with wireless products, services, and account needs. The role supports customers in person and over the phone, including recommending plans and solutions, setting up devices, answering questions, and troubleshooting common issues. The representative maintains accurate customer accounts and interaction records, processes payments, explains billing options, and follows cash-handling practices. They work with teammates to support an organized, positive, customer-focused store. The day includes reviewing store updates and priorities, assisting customers, activating services, completing follow-ups, and keeping records current. Starting pay is $17.75–$20.40 per hour.

Requirements

Strong communication and relationship-building skills.
A positive attitude and a genuine desire to help customers.
Excellent attention to detail and organizational skills.
Confidence using computers and Microsoft Office products.
Ability to learn quickly, adapt to changing situations, and make sound decisions.
Interest in technology and willingness to learn about wireless products and services.

Responsibilities

Welcome customers in-store and over the phone with a friendly, professional attitude.
Listen to customer needs and recommend suitable products, services, and account solutions.
Help customers set up devices, answer questions, and troubleshoot common issues.
Enter customer information accurately and document interactions.
Process payments, explain billing options, and maintain accurate cash-handling practices.
Activate services and help customers get the most from their devices.
Complete customer follow-up tasks.
Collaborate with teammates to maintain a positive, organized, customer-focused retail environment.