Customer Service Representative - Rock Springs, WY

Union Wireless•Rock Springs, WY

1d•$18 - $20•Onsite

About The Position

The Customer Service Representative works at the company’s retail location in Rock Springs, Wyoming, helping customers with wireless products, services, devices, and account needs. The role focuses on creating positive customer experiences through in-person and phone support, recommendations, troubleshooting, service activation, payment processing, and accurate account documentation. The representative also collaborates with teammates to maintain an organized, customer-focused store environment.

Requirements

Strong communication and relationship-building skills.
A positive attitude and a genuine desire to help customers.
Excellent attention to detail and organizational skills.
Confidence using computers and Microsoft Office products.
Ability to learn quickly, adapt to changing situations, and make sound decisions.
Interest in technology and willingness to learn about wireless products and services.

Responsibilities

Welcome customers in person and over the phone with a friendly, professional attitude.
Listen to customer needs and recommend suitable products, services, and account solutions.
Help customers set up devices, answer questions, and troubleshoot common issues.
Activate services and assist customers in getting the most from their devices and wireless services.
Enter accurate customer account information and document interactions.
Process payments, explain billing options, and maintain accurate cash-handling practices.
Complete customer follow-ups and related tasks.
Work with teammates to maintain a positive, organized, customer-focused retail environment.